Shipping & Returns
+ What about shipping costs?
We offer FREE shipping worldwide, with tracking number. Return costs are not covered.
+ How long does it take for the package to arrive?
We process your order within 1-2 business days. Once your order ships, it takes 5 to 12 days for your bear to arrive.
+ How can I check the delivery?
You will always be able to check the staus of your order, because we only send order bears with tracking number. You can go to our 'Track your order' page, submit your tracking number and our tracking page will show you the latest status of your order.
Return & Refund Policy
If you are not entirely satisfied with your purchase, we're here to help.
+ how long is the returning policy valid?
Returns are accepted within 30 days after you receive your order.
+ how to be eligible for a return
Your item must be unused and in the same condition as you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.